All RolandCare Extended Warranties on Print and Print & Cut devices also include the following:

Parts cover

• All mechanical and electronic components
• Chassis, covers and fittings
• Printing heads and ink train (provided that Roland approved inks are used and the machine is maintained as per the user manual and Roland guidelines)
• Roland external drying units
• Roland take-up systems

Software cover

• Roland supplied RIP software
• Roland supplied ancillary software, including printer/cutter drivers, cutting software and colour profiles

Other cover

• Telephone, email and web support for software, hardware and Roland consumables
• Engineer support for hardware
• Free system upgrades - physical, system and software when available

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RolandCare Extended Warranties for Print and Print & Cut devices do not cover the following:

• Consumable items such as waste bottles, cutting blades, blade holders, cutter protection strips and media
• Accidentally or maliciously caused physical damage
• Damage to the system caused by inappropriate use. For printers this includes damage to printing heads or ink supply systems caused by inappropriate ink use
• Support for non-Roland supplied products
• Computer virus infections; problems caused by network configurations, including firewall/anti-virus software; environmental and power related issues
• Damage to equipment caused in transit, if method of transit has not been agreed by Roland DG or an approved logistics company.

* Response time starts when a Roland Technical Support Adviser qualifies an engineer is needed.
** Where available