Returns Policy

We know that you will be pleased with your purchases from Xpres. However, there may be occasions when you will need to return items to us. Please note that we cannot accept returns that are not accompanied by a copy of our 'Returns Authorisation Note' - which you should receive via email once your return is processed. Please refer to our Terms & Conditions for full details regarding our returns policy.

Xpres is a business to business supplier. This website is intended for use by business customers only and is not for use by consumer or private individuals. Notwithstanding the foregoing, nothing on this website shall affect the statutory rights of a customer who deals as a consumer.

Items Damaged In Transit

If any items were damaged in transit, your rights will be affected unless you report it to us within 48 hours. If the items are visibly damaged on receipt, you should sign the carrier's delivery note accordingly.

Subject to our Terms & Conditions, once the damaged goods are received back at our distribution centre, we'll issue a replacement or credit note and full refund to you via your original payment method and reimburse your reasonable return carriage costs.

If immediate replacements are required we will invoice you for these goods.

Faulty Items

We offer a six month warranty on all non-machinery items. Please refer to paragraph 8 of our Terms & Conditions for full details. Items returned under warranty should be received in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or credit note and full refund to you via your original payment method and reimburse your reasonable return carriage costs.

We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you. In this instance you will be liable for the return carriage.

If immediate replacements are required we will invoice you for these goods. Click here for our returns procedure covering textile film and print.

Ink

We cannot refund or exchange ink cartridges that have been opened, so please ensure any ink you purchase is the correct ink for your system.

Changed Your Mind?

If you have simply changed your mind about any item ordered and you wish to return it, then you can do so provided you inform us of your decision within 48 hours of receipt, subject to paragraph 10 of our Terms & Conditions.

The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods, you have 7 calendar days to do so, at your own expense. Once the item is received by us, we'll issue a full refund for the product to your original payment method, subject to a restocking charge of 20%. Please refer to our Terms & Conditions for full details.

Goods Collection

If we arrange for our carriers to collect goods from you, the collection date and time period will be clearly stated on the returns authorisation paperwork. The consignment must be ready for collection - failure to do so will incur a £10 charge.

Please note: we cannot trace or credit lost consignments unless you provide us with details of the carrier's consignment note.